Altevo specializes in smart wearables and smart home products for international B2B customers.

Our main product categories include smart watches, smart bands, screen-free health wearables, smart rings, AI smart glasses, and selected smart home devices.

We continuously evaluate new technologies and market trends to help our partners develop competitive product portfolios.

We work with brand owners, importers, distributors, retailers, e-commerce companies, corporate buyers, and other B2B customers worldwide.

Whether you are launching a new brand, expanding an existing product line, or sourcing products for distribution, our team can support different cooperation models based on your business requirements.

Yes.

We provides OEM, ODM, and Private Label services for selected products.

Depending on the project, we can support product selection, appearance customization, logo branding, packaging, firmware adjustments, software-related customization, and other product development requirements.

The available customization options depend on the specific product model and order quantity.

Our Private Label services may include:

• Logo customization
• Laser engraving
• Silk-screen printing
• Packaging customization
• Product color customization
• Bluetooth device name customization
• Startup screen customization
• User manual customization
• Label and barcode customization

Additional software, firmware, APP, or hardware customization can be discussed according to the project requirements.

Yes.

We work with both established companies and emerging brands.

For new projects, our team can help evaluate product positioning, suitable models, customization options, target pricing, and production requirements.

We recommend starting with product samples and market validation before moving to customized mass production.

Yes.

For suitable projects, we can support customized product development based on the customer's specifications, target market, expected functions, design requirements, and order volume.

The development process may include product evaluation, technical feasibility analysis, prototyping, sample confirmation, testing, and mass production.

Certification availability depends on the product model and target market.

Depending on the product, relevant certifications or compliance documentation may include CE, RED, RoHS, FCC, and other applicable standards.

Please provide the product model and destination market, and our team will confirm the available certification documents.

Quality control is carried out throughout the production process.

Depending on the product and project, inspections may include incoming material checks, functional testing, appearance inspection, charging and battery testing, communication testing, sensor testing, packaging inspection, and final random inspection before shipment.

For customized projects, pre-production samples can also be confirmed before mass production.

MOQ depends on the product model.

For standard products, lower quantities may be available for initial orders or market testing.

For customized or Private Label projects, the MOQ is usually higher depending on the customization requirements. Normally the MOQ for customizing is 1000pcs/design.

Please contact us with the product model and expected quantity for an exact MOQ.

For most light customization projects, the standard MOQ generally starts from approximately 1,000 pieces per model.

The final MOQ depends on the product, logo method, packaging requirements, color customization, and other specifications.

Some products may support lower or higher customization quantities.

Yes.

We strongly recommend evaluating samples before mass production, especially for new products or new cooperation projects.

Samples allow you to test product quality, functions, APP experience, appearance, packaging, and compatibility before confirming a larger order.

Yes, for many standard products.

Trial orders can help customers evaluate market demand before committing to larger volumes.

Availability and minimum quantities depend on the specific product.

For standard products, mixed-model orders may be possible.

However, each model may have its own MOQ, production schedule, packaging requirements, and customization conditions.

Please provide your required models and quantities so our team can confirm the available options.

Yes.

Logo customization options may include laser engraving, silk-screen printing, UV printing, or other methods depending on the product material and structure.

Customers usually need to provide a high-resolution or vector logo file, such as AI, PDF, EPS or SVG format.

Yes.

We can support customized packaging for suitable order quantities.

Customization may include:

• Color boxes
• Logo printing
• Product information
• User manuals
• Labels
• Barcodes
• Stickers
• Inserts

Packaging design files can be provided by the customer, or our team can assist with production-ready specifications.

Yes, selected products support color customization.

The MOQ and available colors depend on the product material, manufacturing process, and order volume.

For customized colors, customers may provide Pantone color references or physical color samples.

For selected Bluetooth-enabled products, the Bluetooth device name can be customized.

This is generally available for Private Label or customized orders and may require a minimum order quantity.

Some products support startup logo, startup screen, dial, interface or UI-related customization.

The available options depend on the chipset, firmware platform, and product model.

Our technical team will evaluate the feasibility before confirming the project.

APP customization is available for selected products and projects.

Depending on the product platform, available options may include APP logo, APP name, interface elements, language, branding, or more advanced APP development.

APP customization usually requires higher MOQ, development fees, or ongoing service costs.

Please contact our team for project evaluation.

Standard samples are generally prepared quickly if stock is available. Within 7 days after receiving the payment.

Customized samples require additional time depending on logo printing, packaging, firmware changes, appearance changes, or other customization requirements.

The exact sample lead time will be confirmed before payment.

Production lead time depends on the product, quantity, season, customization requirements, and material availability.

For standard mass-production orders, a typical lead time may be approximately 30–35 days after order details and artwork are confirmed.

More complex customized projects may require additional time.

Available payment methods depend on the order value, country, and cooperation arrangement.

Common B2B payment methods may include bank transfer and other agreed payment solutions.

The final payment terms will be confirmed in the quotation or Proforma Invoice.

Yes.

If you already have a freight forwarder in China, we can arrange shipment to your designated warehouse or forwarder's address.

Please provide the delivery information before shipment.

Yes.

We can assist with international shipping according to the destination, order volume, delivery urgency, and customer's requirements.

Available shipping options may include express delivery, air freight, sea freight, railway transportation, and other logistics solutions where applicable.

DDP shipping may be available for selected destinations and orders.

Availability depends on the destination country, product category, shipment value, transportation method, and local customs requirements.

Please contact our team for confirmation before placing the order.

Yes.

Depending on the shipment and destination, we can provide standard commercial export documents such as Commercial Invoice, Packing List, and other available supporting documents.

Additional certificates or documents can be discussed according to the destination market and customer requirements.

12 months if the products has quality issue.

If a quality issue occurs, please provide the order information together with photos, videos, test results, or a clear description of the problem.

Our team will first analyze the issue and identify the possible cause.

Depending on the situation and agreed warranty terms, solutions may include technical guidance, replacement parts, replacement units, repair support, or other appropriate solutions.

Yes.

Our team can assist with product setup, APP connection, Bluetooth connection, firmware-related questions, product operation, troubleshooting, and other technical issues related to supported products.

For more complex issues, our sales team can coordinate with technical or engineering teams for further analysis.

Please contact your Altevo sales representative and provide:

• Order number
• Product model
• Quantity affected
• Description of the issue
• Photos or videos
• Relevant APP or firmware information if applicable

Providing complete information helps our team identify the issue more efficiently and recommend the appropriate solution.

Yes, depending on the product and nature of the issue.

For certain products, spare parts or replacement units may be available as part of the after-sales solution.

The specific solution will depend on the product structure, warranty terms, affected quantity, and technical assessment.

Yes.

Standard user manuals, specifications, product information, and available technical documentation can be provided for supported products.

For customized orders, user manuals and product documents may also be customized with the customer's branding, language, or product information.

Yes.

Depending on the product, we may provide product images, specifications, videos, manuals, feature descriptions, and other available marketing materials.

These materials can help distributors, retailers, brand owners, and e-commerce customers prepare product listings, catalogs, websites, and marketing campaigns.

For selected products, firmware or software support may be available.

The available update method depends on the product platform, chipset, APP system, and project requirements.

For customized software or firmware projects, update and maintenance arrangements will be confirmed separately.

We aim to review after-sales requests as quickly as possible during business days.

Simple product questions can often be handled directly by our sales or support team.

Technical or quality issues requiring engineering analysis may require additional investigation before a final solution is provided.

Our goal is to maintain clear communication and provide a practical solution for each confirmed issue.